1. Survey Interface
  • autoX API Reference
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  • Marketing Interface
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  • Call Center Integration
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  • Survey Interface
    • Overview
    • Update Survey Score
      POST
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    • Workshop Transactions Data
    • Workshop Transactions Customer Data
    • Future Booking Data
  1. Survey Interface

Overview

The Survey Interface module enables third-party survey platforms to submit customer survey scores back into autoX on SAP S/4HANA. It supports the full survey feedback loop – from generating a survey link with contextual customer and transaction data, to capturing the submitted score against the relevant SAP document.
autoX supports configurable survey URLs that can be maintained per survey type in the system. Dynamic tags are embedded in the URL and resolved at runtime with live data from the relevant SAP documents – allowing the survey platform to receive contextual information about the customer, vehicle, and transaction alongside the survey invitation.
The following tags are supported:
TagDescription
<SR>Service request number
<SO>Sales order number
<ACTID>Survey activity number
<EMPRESP>Employee responsible – service advisor (service) or sales representative (sales)
<CRMAGENTID>Employee responsible ID from the survey activity
<CRMAGENTNAME>Employee responsible name from the survey activity
<REGS>Vehicle licence plate number
<MAKE>Vehicle make
<CHASSIS>Vehicle chassis (VIN)
<NATIONALITY>Customer nationality – derived from the service request or sales order country
<SOFF>Sales office code
<CAMPAIGNNAME>Campaign name – from the service request (service) or opportunity (sales)
Use the Update Survey Score endpoint to submit a survey score against a CRM activity. autoX updates the score on the relevant SAP document and, if the score falls below a configured threshold, automatically creates a complaint activity and triggers a workflow notification.
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Queue Upload⬩
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Update Survey Score
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