1. Call Center Integration
  • autoX API Reference
    • Introduction
  • Marketing Interface
    • Overview
    • Lead Create
      POST
    • Appointment Create
      POST
    • Opportunity Create
      POST
    • Transaction Push⬩
      POST
    • Transaction Update⬩
      POST
  • Website Interface
    • Overview
    • Get Showroom List
      GET
    • Get Make Data
      GET
    • Get Model Data
      GET
    • Get Sales Org Data
      GET
    • Get Equipment Stock Data
      GET
    • Get Characteristics Data of Equipment
      GET
    • Get Material Addons Data
      GET
    • Get Bill Of Material Data
      GET
    • Get Equipment Price
      POST
    • Vehicle Enquiry Create
      POST
  • Payment Gateway Interface
    • Overview
    • Payment Link Create⬩
      POST
    • Payment Link Cancel⬩
      POST
    • Payment Notification
      POST
    • Payment Status Check⬩
      POST
  • Aftersales Interface
    • Overview
    • Check Workload Capacity
    • Service Request Push⬩
    • Get Parts Price & Stock
    • Work Estimate Create
    • Service Request Update⬩
  • Call Center Integration
    • Overview
    • Data Fetch
      GET
    • Transaction Sync
      POST
    • Queue Upload⬩
      POST
  • Survey Interface
    • Overview
    • Update Survey Score
  • OEM Interface
    • Overview
    • Accounts Data
    • Parts Sales Data
    • Parts Stock Data
    • Customer Data
    • Labour Sales Data
    • Vehicle Data
    • Vehicle Sales Data
    • Service History Data
    • Open Repair Orders Data
    • Open Repair Orders Customer Data
    • Workshop Transactions Data
    • Workshop Transactions Customer Data
    • Future Booking Data
  1. Call Center Integration

Data Fetch

GET
/http/api/cc-get-customer-details
Use this endpoint to retrieve customer and vehicle data from SAP S/4HANA by mobile number. Returns the matching Business Partner's profile – including personal details, contact persons, and associated vehicles – enabling agents to identify the caller and access their full account and vehicle history at the start of a call. The response also includes hyperlinks to navigate directly to the Customer 360, Vehicle/Equipment, and Customer Identification Fiori applications within autoX.

Request

Query Params

Header Params

Responses

🟢201
application/json
Created
Bodyapplication/json

🟠400
Request Request Example
Shell
JavaScript
Java
Swift
curl --location '/http/api/cc-get-customer-details?mobileNumber=undefined' \
--header 'Authorization;'
Response Response Example
201 - Example 1
{
    "d": {
        "__metadata": {
            "id": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('')",
            "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('')",
            "type": "ZAE_FM_GET_CUSTOMER_DETAILS_SRV.ZAE_FM_GET_CUSTOMER_DETAILS"
        },
        "TelNumber": "",
        "BpType": "",
        "Businesspartner": "",
        "City": "",
        "Firstname": "",
        "MobNumNoUse": false,
        "Lastname": "",
        "Nationality": "",
        "Mailid": "",
        "Region": "",
        "MobileNoO": "",
        "TelNumNoUse": false,
        "TelNumberO": "",
        "N_CustomerContactPersonList": {
            "results": []
        },
        "N_CustomerEquipmentList": {
            "results": [
                {
                    "__metadata": {
                        "id": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/CustomerEquipmentListSet('300530283')",
                        "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/CustomerEquipmentListSet('300530283')",
                        "type": "ZAE_FM_GET_CUSTOMER_DETAILS_SRV.CustomerEquipmentList"
                    },
                    "Equipment": "300530283",
                    "LicenseNum": "65214-N DXB",
                    "FleetVin": "JMYSTCY4AEU712758",
                    "FleetCat": "PSVH",
                    "FleetUse": "",
                    "WarStartDate": null,
                    "KmsReading": "",
                    "Make": "MMC",
                    "Model": "LANC",
                    "Appointment": "",
                    "StartDate": null,
                    "StartTime": "PT00H00M00S",
                    "Workshop": "",
                    "ServAdv": ""
                }
            ]
        },
        "N_ZAE_FM_GET_CUSTOMER_DETAILS": {
            "results": [
                {
                    "__metadata": {
                        "id": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('%2B97142929900')",
                        "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('%2B97142929900')",
                        "type": "ZAE_FM_GET_CUSTOMER_DETAILS_SRV.ZAE_FM_GET_CUSTOMER_DETAILS"
                    },
                    "TelNumber": "+97142929900",
                    "BpType": "2-Organization",
                    "Businesspartner": "20004996",
                    "City": "Dubai",
                    "Firstname": "Safna Enterprise LLC",
                    "MobNumNoUse": false,
                    "Lastname": "",
                    "Nationality": "AE-Unit.Arab Emir.",
                    "Mailid": "safnasathar123@gmail.com",
                    "Region": "-",
                    "MobileNoO": "",
                    "TelNumNoUse": false,
                    "TelNumberO": "+97142929900",
                    "CcusAppUrl": "",
                    "CiAppUrl": "",
                    "EquiAppUrl": "",
                    "N_CustomerContactPersonList": {
                        "__deferred": {
                            "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('%2B97142929900')/N_CustomerContactPersonList"
                        }
                    },
                    "N_CustomerEquipmentList": {
                        "__deferred": {
                            "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('%2B97142929900')/N_CustomerEquipmentList"
                        }
                    },
                    "N_ZAE_FM_GET_CUSTOMER_DETAILS": {
                        "__deferred": {
                            "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('%2B97142929900')/N_ZAE_FM_GET_CUSTOMER_DETAILS"
                        }
                    },
                    "N_IsCustomerContactPersonList": {
                        "__deferred": {
                            "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('%2B97142929900')/N_IsCustomerContactPersonList"
                        }
                    }
                }
            ]
        },
        "N_IsCustomerContactPersonList": {
            "__deferred": {
                "uri": "https://<your-sap-instance>/sap/opu/odata/sap/ZAE_FM_GET_CUSTOMER_DETAILS_SRV/ZAE_FM_GET_CUSTOMER_DETAILSSet('')/N_IsCustomerContactPersonList"
            }
        }
    }
}
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