1. Call Center Integration
  • autoX API Reference
    • Introduction
  • Marketing Interface
    • Overview
    • Lead Create
      POST
    • Appointment Create
      POST
    • Opportunity Create
      POST
    • Transaction Push⬩
      POST
    • Transaction Update⬩
      POST
  • Website Interface
    • Overview
    • Get Showroom List
      GET
    • Get Make Data
      GET
    • Get Model Data
      GET
    • Get Sales Org Data
      GET
    • Get Equipment Stock Data
      GET
    • Get Characteristics Data of Equipment
      GET
    • Get Material Addons Data
      GET
    • Get Bill Of Material Data
      GET
    • Get Equipment Price
      POST
    • Vehicle Enquiry Create
      POST
  • Payment Gateway Interface
    • Overview
    • Payment Link Create⬩
      POST
    • Payment Link Cancel⬩
      POST
    • Payment Notification
      POST
    • Payment Status Check⬩
      POST
  • Aftersales Interface
    • Overview
    • Check Workload Capacity
    • Service Request Push⬩
    • Get Parts Price & Stock
    • Work Estimate Create
    • Service Request Update⬩
  • Call Center Integration
    • Overview
    • Data Fetch
      GET
    • Transaction Sync
      POST
    • Queue Upload⬩
      POST
  • Survey Interface
    • Overview
    • Update Survey Score
  • OEM Interface
    • Overview
    • Accounts Data
    • Parts Sales Data
    • Parts Stock Data
    • Customer Data
    • Labour Sales Data
    • Vehicle Data
    • Vehicle Sales Data
    • Service History Data
    • Open Repair Orders Data
    • Open Repair Orders Customer Data
    • Workshop Transactions Data
    • Workshop Transactions Customer Data
    • Future Booking Data
  1. Call Center Integration

Overview

The Call Center Integration module enables integration between call centre platforms (such as Avaya or Genesys) and autoX on SAP S/4HANA.
Use the Data Fetch endpoint to retrieve customer and vehicle data by telephone number at the start of a call. The response includes the Business Partner profile, contact persons, and associated vehicles, and provides hyperlinks to navigate directly to the Customer 360, Vehicle, and Customer Identification Fiori applications within autoX.
Use the Transaction Sync endpoint to post call activity to SAP S/4HANA at the end of an interaction. This creates an Interaction-log Activity against the Business Partner, capturing call notes, the voice recording link, the responsible employee, and the reason code for the call.
Use the Queue Upload outbound webhook to push a list of customers from autoX into a call centre campaign queue. This is triggered manually – for example when a marketing or service team runs a campaign or recall – and allows users to upload a full or segmented contact list directly to the connected call centre platform such as Genesys.
Outbound calls can also be initiated directly from autoX Fiori applications via a hyperlink, enabling call execution through the connected call centre platform.
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Service Request Update⬩
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Data Fetch
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